Frequently Asked Questions
- How do I buy tickets?
- What is your seating policy? Can I choose my seat?
- What forms of payment will the ticket service accept?
- How will I receive my tickets?
- Can I buy tickets at the door?
- Can I just make a reservation now and pay later?
- Where should I park?
- What do I do when I arrive at the performance site?
- What happens if, due to unforeseen circumstances, I arrive late for a performance?
- What do I do if I can't attend my scheduled performance?
- Are refunds available?
- What is your inclement weather policy?
- What happens if a performance is cancelled? How will I be notified?
- Is there a dress code?
- Will it be cold? Or hot? How should I dress?
- Will there be other challenges to a particular venue?
- Can I eat dinner nearby?
- How old do you have to be to attend shows? Can I bring children?
- How much are student tickets?
How do I buy tickets?
Quantum Theatre uses an outside ticket service, ProArtsTickets, to process subscription and ticket orders. You may reach them through the many links in our website, or by calling 412.394.3353. Their hours of operation are Monday-Friday, 10:00 am – 5:30 pm and Saturday, 12:00 pm – 5:30 pm. They are closed on Sundays.
What is your seating policy? Can I choose my seat?
All our performances have open seating. Come early for the best seat selection! The box office will open 1 hour prior to performance time.
What forms of payment will the ticket service accept?
Your purchase can be made safely and securely with your MasterCard, VISA, American Express or Discover card.
How will I receive my tickets?
In most cases, your tickets will be mailed via US Postal Service the same day your order is placed. Tickets sold 3-4 days before the show will be held in your name at the box office at will call.
Can I buy tickets at the door?
There is no guarantee that tickets will be available at the door. However, if tickets are available, they can be purchased at the box office, which opens 1 hour prior to performance time. For fastest service at the door, payment by cash or check is preferred.
Can I just make a reservation now and pay later?
Quantum does not accept unpaid reservations. To guarantee a seat, you must purchase your ticket in advance.
Where should I park?
Parking varies by performance location. Check the show description for the play you are attending, where parking specifics for that play will be listed.
What do I do when I arrive at the performance site?
Please always check in with the box office, even if you already have your tickets with you. We do this so we will know when all patrons have arrived, as we often cannot seat latecomers.
What happens if, due to unforeseen circumstances, I arrive late for a performance?
In general, this is no late seating at Quantum Theatre. We do this because of the intimate design of many of our performance spaces, in order to prevent disruptions to both the actors on stage and the audience members already seated. Occasionally, it may be possible to hold latecomers until a specifically designated point in the production when they will be admitted by the house manager into the performance area. Unfortunately, many times this is not possible. Check the show description for the play you are attending, where the specific policy for that play will be listed. If you arrive late and late seating is not permitted, check the posted signs for specific instructions.
What do I do if I can't attend my scheduled performance?
There are no refunds or exchanges on non-subscription tickets.
Subscribers may exchange their tickets for another performance of the same production, as long as the exchange is made prior to your scheduled attendance date. This can be done by phoning the ticket service at 412.394.3353. There is no charge for this service unless you are exchanging into a higher-priced performance day.
Are refunds available?
Refunds are not available. Performances are rarely cancelled. If for any reason this occurs, a performance will be scheduled for those previously scheduled to attend.
What is your inclement weather policy?
Performances are rarely cancelled. For outdoor performances, a decision will not be made until very close to performance time. We will most often choose to delay the start time rather than cancel a performance. If you have questions or concerns (and bearing in mind the amount of time required for your own travel to the site), you may call 412.697.2929 beginning ½ hour prior to performance time for an update. As long as the show takes place, there are no refunds or exchanges.
What happens if a performance is cancelled? How will I be notified?
You will be notified by phone, either by ProArtsTickets or Quantum Theatre. We will call the number you have provided to ProArtsTickets at the time of your ticket purchase. If the show is cancelled by Quantum, a performance will be scheduled for those previously scheduled to attend.
Is there a dress code?
Quantum does not have a dress code – wear whatever you find comfortable!
Will it be cold? Or hot? How should I dress?
Check the show description for the play you are attending, where you will find specifics about each play.
Will there be other challenges to a particular venue?
Check the show description for the play you are attending, where you will find specifics about each play.
Can I eat dinner nearby?
Check the show description for the play you are attending, where you may find specifics about nearby options.
How old do you have to be to attend shows? Can I bring children?
Depending on the content and themes, some shows are more suitable for young people than others. Most performances are recommended for high school students, but shows do vary. Check the show description for each play, where age recommendations are listed. If you are still unsure, please call the Quantum office at 412.697.2929. Babes-in-arms are not permitted.
How much are student tickets?
Student tickets are available at $15.00 per ticket for full-time students with a valid ID. Student prices are not available for Saturday performances.